Frequently Asked Questions

Find answers to commonly asked questions about our services

General

Is PDF Master Pro really free?

Yes! All our PDF tools are 100% free to use. There are no hidden fees, no premium plans required, and no daily limits. We believe everyone should have access to professional PDF tools.

Do I need to create an account?

No registration or account is required to use any of our tools. Simply upload your file, process it, and download the result. It's that simple!

What file formats are supported?

We support a wide range of formats including PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, JPG, PNG, GIF, and more. Check each tool for specific format support.

Is there a file size limit?

Yes, the maximum file size is 100MB per file for free users. This limit is sufficient for most documents. Larger files may require splitting before processing.

Security & Privacy

Are my files secure?

Absolutely! We use 256-bit SSL encryption for all file transfers. Your files are processed on secure servers and automatically deleted within 1 hour. We never access or view the content of your files.

Who can see my uploaded files?

No one. Your files are processed automatically by our servers without any human intervention. Files are encrypted during transfer and deleted after processing.

How long do you keep my files?

Files are automatically deleted from our servers within 1 hour after processing. We do not keep any copies of your documents.

Is my data shared with third parties?

No, we never share, sell, or provide your files or data to any third parties. Your privacy is our top priority.

Tools & Features

How do I merge PDF files?

Simply go to our Merge PDF tool, upload all the PDF files you want to combine, arrange them in your desired order, and click Merge. Download your combined PDF instantly.

Can I compress PDF without losing quality?

Yes! Our compression tool uses smart algorithms to reduce file size while maintaining document quality. You can choose between maximum compression or balanced quality.

How do I convert PDF to Word?

Use our PDF to Word tool - upload your PDF, and we'll convert it to an editable DOCX file while preserving formatting, images, and layout.

Can I edit text in a PDF?

Yes! Our Edit PDF tool allows you to add text, images, shapes, and annotations. For extensive text editing, we recommend converting to Word first.

How do I add a password to my PDF?

Use our Protect PDF tool to add password protection. You can set an open password and choose what actions (printing, copying, editing) to allow.

Technical Issues

Why is my file not uploading?

Check that your file is under 100MB and in a supported format. Also ensure you have a stable internet connection. Try refreshing the page or using a different browser.

The conversion failed. What should I do?

Try uploading the file again. If the problem persists, the file may be corrupted. Try our Repair PDF tool first, or ensure the file opens correctly on your computer.

My processed file is not downloading.

Check your browser's download settings and ensure pop-ups are not blocked. Try right-clicking the download button and selecting "Save Link As".

Which browsers are supported?

We support all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. For the best experience, use the latest version of your browser.

Still Have Questions?

Can't find what you're looking for? Our support team is here to help!

Contact Support